Support

Get Assistance

Need help with Pianello? Our support team is here to assist you.

What to Include in Your Message

To help us assist you more efficiently, please include the following information when contacting support:

• Your name and the email address associated with your Pianello account
• Device information (iPhone model, iOS version, or Android device details)
• App version (found in Settings > About)
• Detailed description of your question or issue
• Screenshots or screen recordings if applicable (helps us understand the issue better)
• Steps to reproduce the issue if it's a technical problem

Response Time

We strive to respond to all support inquiries within 2 business days (Monday through Friday, excluding holidays). For urgent issues affecting your ability to use the app, we'll prioritize your request.

Before Contacting Support

You might find quick answers to common questions by:

• Restarting the app or your device to resolve temporary issues
• Ensuring you have the latest version of Pianello installed

Feedback & Feature Requests

We love hearing from our users! If you have ideas for new features or improvements to Pianello, please share them with us at help@pianello.app. Your feedback helps shape the future of the app.

Privacy & Data Requests

For requests related to your personal data, including:

• Data access requests (GDPR Article 15)
• Data deletion requests (GDPR Article 17)
• Data portability requests (GDPR Article 20)
• Other privacy-related inquiries

Please email us at help@pianello.app with "Data Request" in the subject line. We will respond within the legally required timeframe.